Shipping Policy
Last updated: October 8, 2025
We understand you'd like to receive your order quickly. At Vele Auckland, we do our best to ensure the shipping process runs as smoothly as possible.
SECTION 1 - AVERAGE DELIVERY TIMES
We strive for the best price-quality ratio. That's why we ship products directly from our supplier. This allows us to significantly reduce transport, storage, packaging, and shipping costs, and allows us to offer our products at a fair price.
Every order is processed within 24 hours, and the average delivery time is 7 to 14 business days.
SECTION 2 - TRACK YOUR ORDER
Want to stay informed about your package's delivery? You can track your order via our Track & Trace page. Track & Trace information will be available online 2 to 3 days after your order.
Click here to track your order.
SECTION 3 - QUESTIONS ABOUT YOUR ORDER
Click here to contact our team
or send an email to:info@vele-auckland.com
SECTION 4 - IMPORTANT NOTE
We understand you'd like to know when to expect your order, and we'll do everything we can to keep our promise. However, please be aware that unforeseen circumstances, such as extreme weather or carrier delays, can affect delivery times. Thank you for your trust in us.