Privacy Policy

Last updated: October 8, 2025

This website and online store are operated by Vela Auckland . Throughout this site, the terms "we," "us," and "our" refer to Vela Auckland.
Vela Auckland provides this website, including all information, tools, products, and services available from this site, to provide you, the customer, with a carefully curated shopping experience (the "Services").
Our store is hosted on Shopify , which enables us to provide these Services.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use our Services, make a purchase, or otherwise interact with us.
In the event of any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern with respect to all matters relating to the processing of personal information.

By using our website or Services, you confirm that you have read and understand this Privacy Policy.

SECTION 1 - PERSONAL DATA WE COLLECT

We collect personal data – information that identifies you or could reasonably be linked to you.
We do not collect anonymous or anonymized data that cannot identify you.

Depending on how you use our Services and where you live, we may collect the following information:

  • Contact details: name, address, billing address, shipping address, telephone number, email address.

  • Payment and transaction information: credit card or bank details, payment method, payment confirmation, purchase history, returns or cancellations.

  • Account information: username, password, preferences, settings.

  • Communications: messages or information you provide to us, for example in customer service requests.

  • Device data: IP address, browser, device type, network connection, unique identifiers.

  • Usage information: How and when you use our website, view purchases, or navigate features.

SECTION 2 - SOURCES OF PERSONAL DATA

We receive your personal data:

  1. Directly from you , for example when you place an order, create an account, contact us or fill out a form.

  2. Automatically through our Services , including through cookies, log files, and similar technologies.

  3. From service providers , such as payment processors and shipping partners who process data on our behalf.

  4. From partners or third parties , such as advertising platforms or Shopify itself.

SECTION 3 - HOW WE USE YOUR PERSONAL DATA

We use your personal data for the following purposes:

  • To provide and improve our Services.
    For example, to process payments, ship orders, handle returns, manage accounts, remember preferences, and make product recommendations.

  • For customer service and communication.
    We use your information to answer questions, send order updates, and maintain our relationship with you.

  • For marketing and advertising.
    We may inform you about offers, new products, and promotions via email, text message, or advertisements. You can unsubscribe from these services at any time.

  • For security and fraud prevention.
    To secure our website and payments, detect fraud, and ensure user safety.

  • To comply with legal obligations,
    such as tax compliance or responding to legal requests.

SECTION 4 - HOW WE SHARE PERSONAL DATA

We only share your personal data where necessary:

  • With Shopify , our hosting and payment partner, which processes data to make our webshop function.

  • With service providers and logistics partners (such as payment processors, shipping companies and IT suppliers).

  • With marketing and advertising partners to show personalized offers.

  • With government agencies or regulators if legally required.

  • In the event of a corporate merger, acquisition or restructuring .

We do not sell your personal data.
When we collaborate with third parties located outside the EU, we ensure that appropriate safeguards (such as the EU Standard Contractual Clauses) are in place.

SECTION 5 - RELATIONSHIP WITH SHOPIFY

Our online store is hosted by Shopify Inc.
Shopify collects and processes certain personal data on our behalf to provide the Services.
Shopify also uses data to improve its own services. In that case, Shopify itself is the data controller.

You can find more information about how Shopify processes personal data and what rights you have in this regard in the Shopify Privacy Policy :
👉https://privacy.shopify.com

SECTION 6 - COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to:

  • to make the website function properly;

  • to improve shopping experiences;

  • to collect statistics and usage data;

  • to show personalized advertisements.

You can manage your cookie preferences through your browser settings or through the cookie preferences window on our website.

SECTION 7 - CHILDREN'S DATA

Our Services are not intended for children under the age of 18.
We do not knowingly collect personal information from minors.
If you are a parent or guardian and believe your child has provided us with information, please contact us at info@vela-auckland.com, so that we can remove them.

SECTION 8 - SECURITY AND RETENTION PERIOD

We take appropriate technical and organizational measures to protect personal data against loss, misuse, and unauthorized access.
However, no security system is 100% foolproof.

We retain personal data only for as long as necessary for the purposes for which it was collected, or for as long as this is legally required (for example, tax retention obligations).

SECTION 9 - YOUR RIGHTS

Under the GDPR (and similar laws outside the EU), you have the right to:

  • Access to the personal data we store about you.

  • Correction of incorrect or incomplete data.

  • Deletion of your data (“right to be forgotten”).

  • Restriction of the processing of your data.

  • Transfer of your data to you or another party (data portability).

  • Objection to processing for marketing purposes.

  • Withdrawal of consent, if processing is based thereon.

You can submit a request via info@vela-auckland.com We
may ask you to confirm your identity before processing your request.

SECTION 10 - INTERNATIONAL TRANSFERS

When we transfer personal data outside the European Economic Area (EEA) or the United Kingdom, we will only do so:

  • to countries with an adequacy decision, or

  • based on Standard Contractual Clauses (SCCs) that provide appropriate safeguards for your data.

SECTION 11 - CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legislation.
The most recent version is always available on our website.
The "Last updated" date at the top indicates when the document was last revised.

SECTION 12 - CONTACT

For questions, requests or complaints about this Privacy Policy, please contact:

Vela Auckland
info@vela-auckland.com